FAQs
How do I determine my hat size?
All Carkella hats include adjustable, wind-resistant sizing for a perfectly custom fit. The Lily Visor is the only exception - it has a Velcro® adjustment. Be sure to choose a hat that is the same circumference as or larger than your head size.
How to measure for a Carkella Hat
Use a soft measuring tape (or a string) and place around your head about 1/8" above your ear, across the mid-forehead, completely circling your head, where the hat will sit. For a string, once sized on your head, line it up against a tape measure to confirm the correct measurement. If your measurement falls between sizes, choose the larger size.
If your head size is bigger than the listed hat sizes, the hat will not be comfortable. Please contact customer service at (303) 494-5949 if you have any questions.
Carkella Size Chart
| HAT SIZE | HEAD SIZE | IN | CM |
|---|---|---|---|
| XS/S | 67/8 | 215/8 | 55 |
| M | 71/4 | 227/8 | 58 |
| M/L | 73/8 | 231/4 | 59 |
| L/XL | 75/8 | 24 | 61 |
What is the difference between SPF and UPF?
UPF stands for “Ultraviolet Protection Factor” and indicates how well fabric protects your skin from solar ultraviolet radiation. SPF stands for “Sun Protection Factor” which measures the amount of time it takes for sun-exposed skin to redden. SPF is for creams and cosmetics. Check out Serious Sun Protection for more information.
How should I pack my hat?
Click here to view our packing tips.
How do I clean my hat?
Click here to view our washing and care tips.
What does “embossed” mean?
Embossing is the process by which metal is raised to create a three-dimensional design.
How do I create a custom magnetic emblem order?
Send your artwork to info@carkella.com. Please submit a PDF or a high resolution (300 ppi) JPEG file.
What is the minimum order for custom emblems?
There is no minimum.
How long will it take to get my custom emblems?
Roughly 45 days from the time your emblem design is approved.
Are there set-up fees for creating a custom emblem?
There is a one-time $45 mold fee for each side of your emblem. (Emblems can be single or double-sided). Once that emblem is created, you can use it to make as many emblems as you need!
What is your 100 hat incentive program?
We offer complimentary single-sided mold and emblems for orders of 100 hats or more.
What is your return policy?
View our return policy here.
Do you ship internationally?
Yes. View our detailed shipping policies here.
