FAQs

What is the difference between SPF and UPF?

UPF stands for “Ultraviolet Protection Factor” and indicates how well fabric protects your skin from solar ultraviolet radiation. SPF stands for “Sun Protection Factor” which measures the amount of time it takes for sun-exposed skin to redden. SPF is for creams and cosmetics. Check out Serious Sun Protection for more information.

How should I pack my hat?

Find packing instructions on the tag of each hat. Click here for instructional videos.

Can I wash my hat?

Spot clean or hand wash, you can keep your hat looking new with regular care. Refer to the tag inside your Carkella hat for the recommended cleaning method. Click here for videos to show you how.

What does “embossed” mean?

Embossing is the process by which metal is raised to create a three-dimensional design.

How do I create a custom badge order?

Send your artwork to carkella@wallaroohats.com. Please submit a PDF or a high resolution (300 ppi) JPEG file.

What is the minimum order for custom badges?

The minimum custom badge order is 50 pieces.

How long will it take to get my custom badges?

Roughly 45 days from the time your badge design is approved.

Are there setup fees for creating a custom badge?

There is a $45 mold fee per side (badges can be single or double-sided).

What is your 100 hat incentive program?

We offer complimentary single-sided mold and badges for orders of 100 hats or more.

What is your return policy?

View our return policy here.

Do you ship internationally?

Yes we do. Prices are quoted in U.S. dollars and must be prepaid in U.S. funds. Carkella is not responsible for duties, taxes and/or customs restrictions. International orders will ship via USPS International Priority Mail unless otherwise specified. Delivery times are estimates and are not guaranteed.