FAQs
How do I determine my hat size?
How to Measure Your Head:
Wrap a tape measure over the central forehead area and around your head to mimic the natural position of a hat, just above the browline and ears. If your measurements fall between sizes, choose the larger size. All Carkella hats include adjustable, wind-resistant elastic or velcro closures for a perfectly custom fit.
What is the difference between SPF and UPF?
UPF stands for “Ultraviolet Protection Factor” and indicates how well fabric protects your skin from solar ultraviolet radiation. SPF stands for “Sun Protection Factor” which measures the amount of time it takes for sun-exposed skin to redden. SPF is for creams and cosmetics. Check out Serious Sun Protection for more information.
How should I pack my hat?
Click here to view our packing tips.
How do I clean my hat?
Click here to view our washing and care tips.
What does “embossed” mean?
Embossing is the process by which metal is raised to create a three-dimensional design.
How do I create a custom magnetic emblem order?
Send your artwork to info@carkella.com. Please submit a PDF or a high resolution (300 ppi) JPEG file.
What is the minimum order for custom emblems?
There is no minimum.
How long will it take to get my custom emblems?
Roughly 45 days from the time your badge design is approved.
Are there set-up fees for creating a custom emblem?
There is a one-time $45 mold fee for each side of your badge. (Badges can be single or double-sided). Once that badge is created, you can use it to make as many emblems as you need!
What is your 100 hat incentive program?
We offer complimentary single-sided mold and badges for orders of 100 hats or more.
What is your return policy?
View our return policy here.
Do you ship internationally?
Yes. View our detailed shipping policies here.
